What Is Field Service Lightning

Until its discharge salesforce had no application to relay client record data straightforwardly to service teams in the field.

What is field service lightning.

Third party programming like servicemax was used to fill that particular gap. Field service comes with a link to the managed package. Using salesforce a field agent can update the job. Configure territories and set operating hours 30 mins.

No more cat herding for you. Field service lightning fsl is salesforce s field service solution. The managed package provides a customizable schedule real time map and dispatcher console so you can get the right tech to the right job at the right time. From installations and repairs to professional services and regular maintenance many organizations send agents into the field.

Get started with field service 15 mins. Tags 1 hr 15 mins. So field service lightning is built on top of service cloud which means you ll definitely need the latter to get up and running. Being on time and prepared is the main purpose of lightning.

Optimize your workforce and improve field service management with salesforce s intelligent field service solution formerly field service lightning. Although you can use the salesforce app to connect with your mobile workforce on their phones the. With the use of dynamic rules on how engineers are selected and the use of the area map is very helpful and it takes away the guessing of hoping we are selecting the correct personnel. Learn about field service and set service territories.

Field service lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites. Good thing is a lot of features are commonly available across the dispatcher console and fsl mobile app there s a period to the expenditure. View all docs. Enable field service and create service resources 30 mins.

To boil it down field service lightning s main advantage is assisting the mobile worker in locational awareness and routing also known as being on time with all the information necessary to provide a positive customer experience. The field service lightning mobile app by salesforce is a brand new way to bring the full power of field service management to your mobile workforce. Our field service mobile app enables teams to always be connected with access to the info they need to complete work seamlessly. It is an onsite job management platform with real time collaboration capabilities.